Shipping policy
Worldwide Shipping from Sydney, Australia
WE RECOMMEND DOWNLOADING THE AUS POST TRACKING APP FOR MOST DETAILED TRACKING & NOTIFICATIONS HERE
Shipping Timeframes + Rates:
DOMESTIC
AUSTRALIA: Australia Post
Free express shipping on orders over $350 AUD
- Standard Shipping ($8.00 AUD) 2-8 business days
- Express Shipping ($10.30 AUD) 1-4 business days
INTERNATIONAL
PLEASE VISIT AUS POST INTERNATIONAL DELIVERY TIMES SITE FOR MORE DETAILED DELIVERY TIMEFRAMES HERE
NEW ZEALAND: Australia Post International Express
Free express shipping on orders over $400 AUD
- Express International ($25 AUD) 2-5 business days
CANADA & ASIA: Australia Post International Express
Free express shipping on orders over $450 AUD
- Express International ($30 AUD) 3-5 business days
UNITED KINGDOM**, IRELAND & EUROPE: Australia Post International Express
Free express shipping on orders over $500 AUD
- Express International ($35 AUD) 3-5 business days
**Please note, orders over 135 GBP will likely be subject to Import VAT, Customs Duty, and a Handling Fee - at the discretion of local customs.
REST OF WORLD: Australia Post International Express
Free express shipping on orders over $500 AUD
- Express International ($50 AUD) 3-18 business days
Dispatch Timeframes:
- Orders are typically dispatched within 48 hours (business days).
- Please allow additional time for your order to be dispatched in promotional/busy periods.
- If you are in need of your item/s quickly, please leave us a note to ensure we process your order as quickly as possible.
- Delivery timeframes are inclusive of both dispatch and shipping timeframes.
International Customs Charges:
- Please note, your order may be subject to Import VAT, Customs Duty, and a Handling Fee, at the discretion of local customs.
- Charges will be issued once the parcel reaches the destination country.
- All customs charges for international orders are the responsibility of the customer.
Pre-Orders:
- Pre-orders are generally shipped within 4-6 weeks from when the pre-order opens.
- Please ensure you have read the the pre-order description on product pages, which states the waiting period and estimated dispatch date.
- Stock is not available immediately.
- Orders will be shipped as soon as we have received the stock.
- Shipment of your in-stock items will be delayed until your pre-order item is ready for shipping.
- To ensure faster delivery of your in-stock items, we recommend making two separate orders - one for your pre-order items and one for your in-stock items.
Additional Information:
- We have no control of your item after it has been dispatched from our end. Please contact Australia Post or your local corresponding international courier directly as it will be the most efficient way to track your item.
- To avoid any disappointment or delays, please ensure that the shipping address you provide at checkout is correct. Customers are responsible for providing the correct shipment details as once the parcel has left our warehouse, we cannot alter these details.
- Customers are responsible for tracking, receiving and collecting their order from the chosen courier provider. This includes parcels that are returned to sender.
- Parcels that are returned to sender can either be shipped back to the customer at their own expense, or refunded (minus the cost of return shipping).
If you have any questions regarding shipping please contact us at customercare@iamdelilah.com.