Shipping policy
We ship worldwide from Sydney, Australia.
Please allow approximately 2 business days for dispatch, in addition to the shipping timeframes below.
| Destination | Shipping Method | Cost | Estimated Delivery | Free Express Shipping |
|---|---|---|---|---|
| Australia | Standard | $5 AUD | 2–8 business days | Orders over $275 AUD |
| Australia | Express | $10 AUD | 1–4 business days | Orders over $275 AUD |
| New Zealand | International Express | $15 NZD | 2–5 business days | Orders over $400 NZD |
| Canada | International Express | $20 CAD | 3–5 business days | Orders over $400 CAD |
| Asia | International Express | $20 AUD | 3–5 business days | Orders over $400 AUD |
| United Kingdom | International Express | £10 | 3–5 business days | Orders over £200 |
| Ireland | International Express | €10 | 3–5 business days | Orders over €250 |
| Europe | International Express | €10 | 3–5 business days | Orders over €250 |
| Rest of the World | International Express | $40 AUD | 3–18 business days | Orders over $500 AUD |
Delivery timeframes are estimates and may vary depending on your location and postal service.
For the most detailed tracking updates and notifications, we recommend downloading the Australia Post tracking app.
For more detailed international delivery estimates, visit the Australia Post international delivery times page.
DISPATCH TIMES
- Orders are typically dispatched within 2 business days.
- During promotional periods and busy seasons, dispatch may take longer.
- Need your order urgently? Leave us a note at checkout, and we’ll do our best to prioritise it.
INTERNATIONAL CUSTOMS & DUTIES
International orders may incur import VAT, customs duties or handling fees, depending on the destination country's regulations.
- Charges are determined by local customs and may be applied when your parcel arrives in the destination country.
- All customs duties, taxes and associated fees are the customer's responsibility
PRE-ORDERS
- Please check the product description for the estimated dispatch date and waiting period.
- Pre-order items are not held in stock and will ship once stock arrives.
- If your order includes both in-stock and pre-order items, your entire order will be held until the pre-order item is ready to ship. To receive your in-stock items sooner, we recommend placing two separate orders.
TRACKING, DELIVERY & RETURN TO SENDER
Once your order has been dispatched, delivery is managed by Australia Post or the relevant international courier.
- For tracking updates or delivery enquiries, please contact your courier directly.
- Please ensure your shipping address is correct at checkout. Once your parcel has left our warehouse, we cannot change the delivery details.
- Customers are responsible for tracking, receiving and collecting their parcels, including parcels awaiting collection from the courier.
- If a parcel is returned to sender, it can be reshipped at the customer's expense or refunded minus the return shipping cost.